Refund Policy

Transparent and straightforward refund terms for your assurance

Overview

At GreenBloomSpace, we comprehend that plans can change and are committed to offering transparent and equitable refund provisions. This document specifies the circumstances in which refunds are possible for our yacht charter services.

We urge you to review the policy thoroughly prior to booking a yacht. Completing a booking with GreenBloomSpace signifies your acceptance of these refund conditions.

Standard Cancellation and Refund Policy

More than 72 Hours Before Charter

100% Refund

Qualifies for: Complete reimbursement minus service charges

Processing Duration: 5-7 working days

Service Charge: €50 for card payments

Prerequisites: Must be solicited in written form via email or telephone communication

24-72 Hours Before Charter

50% Refund

Qualifies for: Half the total charter fee

Processing Duration: 7-10 working days

Service Charge: €25 removal from the refund amount

Prerequisites: A legitimate rationale is necessary; administrative costs are incurred

Less than 24 Hours Before Charter

No Refund

Qualifies for: No reimbursement accessible

Exemption: Situations of urgency may be taken into consideration

Alternative Option: A charter credit might be granted at our discretion

Prerequisites: Emergency claims require documentation

Weather-Related Cancellations

Our Commitment to Safety

We prioritize safety above all. If our certified captain assesses that weather conditions pose a safety risk for sailing, we offer adaptable options:

  • Complete Reimbursement: A full refund if rescheduling is not an option
  • Rescheduling Opportunity: Charter transfer to another available slot with no extra fees
  • Charter Voucher: A credit that remains valid for one year from the original booking date

Assessment of Weather Conditions

Our evaluation of weather encompasses:

  • An analysis of wind velocities and patterns
  • Wave stature and oceanic conditions
  • The range of visibility and weather forecasts
  • Advisories and alerts from the Coast Guard
  • The safety review by a professional captain

Decision Timeframe: Determinations regarding weather cancellations are made at the latest 4 hours prior to the intended departure time.

Refunds in Medical Emergencies

Cases of Urgency

We understand that medical crises may arise. The following are scenarios that may be eligible for special consideration:

  • Unexpected sickness or injury that leads to hospitalization
  • Losing an immediate family member
  • Unforeseen military summons or recalls
  • Being called for jury service or receiving a court subpoena
  • Catastrophic events that impede travel

Required Proof

For processing these exceptional refunds, we will require:

  • A note from a medical professional or hospital records
  • A certificate of passing (when applicable)
  • Verified military directives
  • A jury summons or legal mandate
  • Public advisories or declarations of an emergency

Processing: Requests for emergency refunds are executed within 3-5 business days once appropriate documentation is provided.

Cancellations for Operational Reasons

Equipment Malfunctions

Should the yacht assigned to you suffer mechanical issues that are irreparable:

  • Substitute Craft: We will endeavor to arrange for an equivalent replacement
  • Complete Reimbursement: Granted if no similar yacht is available
  • Partial Reimbursement: Given if the replacement yacht has a different fee
  • Compensation: Additional recompense may be considered for the inconvenience caused

Unavailability of Crew

On rare occasions when a certified crew is not available:

  • A substitute crew is arranged whenever possible
  • A full refund is provided if the charter cannot proceed
  • Option to reschedule without any added costs

Processing of Refunds

Method of Payment

Reimbursements are relayed back to the initial payment method:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Processed within 7-10 business days
  • Cash/Check: Processed within 3-5 business days

Charges for Processing

Credit Card Charges

€50 fee for repeals requested more than 72 hours ahead of the charter

Bank Transfer Charges

€25 fee for all bank transfer reimbursements

International Charges

Supplementary fees may be levied for transactions outside domestic borders

Charter Vouchers

Instances for Voucher Issuance

Credits for charters might be provided as an alternate resolution under specific circumstances:

  • Last-minute cancellations (within 24 hours of the charter)
  • Cancellations linked to weather conditions
  • Client-initiated requests to reschedule
  • Disruptions due to operational issues

Credit Conditions

  • Validity: 12 months commencing from the date of issue
  • Transfer Rights: Credits cannot be shifted to other individuals
  • Value: Corresponds to the complete value of the charter sans processing charges
  • Application: Applicable towards any charter available
  • Expiry: Credits are non-extendable past the 12-month period

Compensation for Partially Rendered Services

Service Disruptions

If your charter is curtailed or terminated due to factors within our oversight:

  • Proportional refund based on the unutilized duration
  • Credit for a subsequent charter of identical value
  • Complimentary services or class upgrades

Guest-Caused Interruptions

In instances where the charter concludes prematurely due to the behavior of guests or infringement of safety protocols:

  • No reimbursement for the time remaining unused
  • Payment in full is still required
  • Potential additional costs may be applied

Discrepancies in Refund Decisions

If you find yourself at odds with a decision pertaining to refunds, you are able to:

  • Submit a petition for reevaluation to our management crew
  • Include further supporting documents or proof
  • Look for a settlement through consumer advocacy entities
  • Explore legal channels as per the jurisdictional laws

Steps to Request a Refund

Step 1: Reach Out

To present a reimbursement petition, please contact us through:

Step 2: Information Requirement

Your reimbursement petition should include:

  • Your booking verification code
  • The appointed charter date and hour
  • The cause for cancellation
  • Pertinent documents (if necessary)
  • Your preferred mode for the refund

Step 3: Assessment and Execution

After we receive your petition, we will confirm within 24 hours, cross-check it with our rules, reach a conclusion within 48 hours, and enact any sanctioned refunds according to the specified timeframes.

Essential Reminders

  • Refund petitions need to be filed in written form
  • Refunds are conducted in € regardless of the original currency used for payment
  • We highly suggest obtaining travel insurance
  • This policy may be updated given a notice period of 30 days
  • Reimbursements conform to relevant tax laws and regulations

Point of Contact

For any inquiries about reimbursements or to formally submit a refund claim:

Refund Department
GreenBloomSpace Marine Solutions Ltd.
Port de Monaco
Monaco 98000
Monaco

Phone: +377 93 10 65 00
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: August 13, 2027

We have crafted this refund policy to be just and clear. Before confirming your booking, please take the time to familiarize yourself with these terms, and do not hesitate to connect with us for any questions.